How to delete Serpent Ransomware?

Serpent Ransomware is a new step in the evolution of Hades Locker. It belongs to the same family of viruses that corrupt files on your computer and demand a payoff. Serpent does not waste time and quickly proceeds the encryption procedure. Upon completing you will see two files in the folders with corresponding corrupted files. Those files are simple messages in txt and html formats and contain information about the ransom demand.

serpent-ransomware

Serpent Ransomware gives all infected files a new extension of «.serpent». The AES-256 and RSA-2048 algorithms are involved. This way your normal file, for example, «weekend.mp4» becomes «weekend.mp4.serpent» and cannot be read by the system. It is easy to miss that something is wrong and your security along with the data is compromised if you don’t have any anti-malware protection.

Malicious programs like Serpent Ransomware often suggest using Bitcoin wallets to pay for the decryption key that will bring your files back to normal deleting the abnormal extension. Hackers promise to fix your files for 0.75 Bitcoin implying that there is no other way to decrypt the data without a key. Furthermore, if the ransom is not paid within one week after infection the amount changes to 2.25 Bitcoin.

The mentioned RSA-2048 encryption algorithm is asymmetric. This means that encryption and decryption keys are created during the encryption procedure. Those keys are stored on remote servers, so it is not possible to reverse the hack without your personal key. Despite this fact, we suggest you never attempt to contact the developers of the ransomware or trying to pay for the key. There is a high risk that you will be ignored once money is transferred. No one is actually going to unblock your files and restore the data. Plus, you will become a sponsor for next attacks contributing to the development of newer viruses and malicious software like this one. Files damaged by Serpent’s actions can be restored from a backup, so it is advisable to have one.

First of all, it is important to understand where did it come from to prevent stepping on the same rake twice. According to our analysis and reports we receive, this locker infiltrates your computer via spam emails from the unknown sender. It comes in the form of suspicious attachment (it can be a text file, video, picture and so on). If you receive an email from the unknown source with a bizarre message and suspicious attachment, don’t rush to open it. Do not download and run executable files or applications from your inbox. There is a high chance of catching a virus, worm, Trojan, etc. by simply clicking infectious links.

There are two ways to get rid of the Serprent Ransomware. You can do it manually if you know where the original malicious file is hidden. But it might take time. Plus, if you don’t know where to look you can accidentally delete wrong files. To avoid this, we recommend using an anti-malware program such as Plumbytes Anti-Malware or SpyHunter. If your computer is infected with Serpent Ransomware, it will be eliminated along with other threats found. Having an additional protection against cyber-attacks is highly recommended because other threats might come your way after previous are eliminated.

Serpent Ransomware Removal Instruction

Automatic Removal for Serpent Ransomware

Symptoms of Serpent Ransomware infection on your computer can be: computer crashes, unusual homepage or search engine on your browser, unwanted pop-up ads and advertising banners. We recommend to download our automatic removal tool. This removal tool has been tested for Serpent Ransomware threat removal and it is easy to use.

You are running: Windows.
This Tool is Compatible With: Compatible with Windows XP Compatible with Windows Vista Compatible with Windows 7 Compatible with Windows 8/8.1 Compatible with Windows 10
For quick and easy removal of Serpent Ransomware threat, we recommend to download SpyHunter 4 removal tool. SpyHunter 4 by Enigma Software is an anti-malware utility certified by West Coast Labs Checkmark Certification System. Enigma Software has been awarded by various media sources such as CNN.com, USA Today, PC World and Forbes.com. Our tests have proved that SpyHunter 4 has one of the supreme detection and removal ranks for Serpent Ransomware.

Removal Serpent Ransomware with the help of technical experts

If you have difficulty to remove Serpent Ransomware threat by using an automatic removal tool or you have any questions, you can call our professional technical support and they will gladly help you.
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Manual Removal Instruction for Serpent Ransomware

Step 1
UNINSTALL SERPENT RANSOMWARE AND RELATED PROGRAMS
Windows XP / Vista / 7
  • Click on the Start button in the left lower corner and select → Control Panel. After that find the Programs and Features (if you are running Windows XP , then click on Add/Remove Programs).
    Serpent Ransomware remove from Windows - step 1.1
Windows 8/8.1/10
  • If you are running Windows 8 or Windows 10 operating system , then right-click on the Start which is in the lower left corner of the screen. After that select Control Panel and go to Programs/Uninstall a Program.
    Serpent Ransomware remove from Windows - step 1.2
Uninstall Serpent Ransomware and related programs
  • In the list of installed programs find the Serpent Ransomware or any other recently installed suspicious programs.
  • Click on them to select and then click on Uninstall button to remove them.
    Serpent Ransomware remove from Windows - step 1.3
Step 2
REMOVE SERPENT RANSOMWARE FROM YOUR WEB BROWSERS
  • Step 3
Remove suspicious add-ons
  • Open Internet Explorer, click on the Gear icon (IE menu) on the upper right corner of the browser and select Manage Add-ons.
    Remove Serpent Ransomware from Internet Explorer - Step 2.1
  • You will see a Manage Add-ons window. Now, find the Serpent Ransomware and other suspicious add-ons. Disable them by right clicking and selecting Disable:
    Remove Serpent Ransomware from Internet Explorer - Step 2.2
How to change your homepage if it was modified by browser hijacker:
  • Click on the gear icon (menu) on the upper right corner of the browser and select Internet Options.
  • On General tab remove unwanted URL and enter your desired domain name such as google.com. Click Apply to save changes.
    Remove Serpent Ransomware from Internet Explorer - Step 2.3
Resetting Internet Explorer browser
  • Click on the gear icon (menu) again and chose Internet options. Go to Advanced tab.
  • Now click on Reset button, the new window should appear. Select the Delete Personal settings option and click on Reset button again. Now you have deteled Serpent Ransomware completely.
  • Remove Serpent Ransomware from Internet Explorer - Step 2.4
Remove suspicious extensions
  • Open Mozilla Firefox, click on the menu icon which is located in the top right corner. Now select Add-ons and go to Extensions.
  • Remove Serpent Ransomware from Mozilla Firefox - Step 2.1
  • Now you can see the list of extensions installed within Mozilla Firefox, simply select Serpent Ransomware and other suspicious extensions and click on remove button to delete them.
  • Remove Serpent Ransomware from Mozilla Firefox - Step 2.2
Resetting Mozilla Firefox
  • Click on the Firefox menu icon which is on the upper left corner of the browser and click on the question mark. Now, choose Troubleshooting Information option.
  • Remove Serpent Ransomware from Mozilla Firefox - Step 2.3
  • New windows will pop-up where you can see Refresh Firefox to its default state message and Refresh Firefox button. Click this button to remove Serpent Ransomware completely.
  • Remove Serpent Ransomware from Mozilla Firefox - Step 2.4
Remove suspicious extensions
  • Open Google Chrome, click on the menu icon in the upper right corner and select More Tools and then select Extensions.
  • Remove Serpent Ransomware from Google Chrome - Step 2.1
  • Now, find the Serpent Ransomware and other unwanted extensions and click on trash icon to delete them completely.
  • Remove Serpent Ransomware from Google Chrome - Step 2.2
  • Click on menu icon once again and select Settings and then Manage Search engines it will be right under the Search section.
  • Remove Serpent Ransomware from Google Chrome - Step 2.3
  • Now you will see all of the Search Engines installed in your browser. Remove any suspicious search engines. We advise you to leave only Google or your preferred domain name.
  • Remove Serpent Ransomware from Google Chrome - Step 2.4
Resetting Google Chrome
  • Click on menu icon which is on the top right corner of your Google Chrome browser. Now select Settings. Click Show Advanced Settings...
  • Scroll down to the end of the page and find there Reset settings and click on it.
  • Remove Serpent Ransomware from Google Chrome - Step 2.5
  • New window will pop-up where you click on Reset button to confirm the action and remove Serpent Ransomware completely.
  • Remove Serpent Ransomware from Google Chrome - Step 2.6
Step 3
FINAL SERPENT RANSOMWARE REMOVAL PROCEDURE

After performing all of the steps above you should have all of your web browsers clean of the SERPENT RANSOMWARE and other suspicious add-ons and extensions. However to complete the removal procedure we strongly advise to scan your computer with antivirus and anti-malware tools like SpyHunter, HitmanPro 32-bit, HitmanPro 64-bit or Malwarebytes Anti-Malware. Those programs might help to you find registry entries of malware and remove them safely.

Information added: 02/22/2017 09:25 PM;